Return Policy

RETURNS

Once orders are placed no changes or cancellations can be made.

The Haute Rack Shop offers hassle-free 7 day returns, for store credit only for the price of the item(s) being returned. All returned items must be in original condition with tags attached. Return shipping must be paid by the customer, unless the return is the fault of The Haute Rack Shop.

Please follow the link: https://shopify.com/10087202880/account to process your return. Once logged in you will go to the orders tab and request a return for the item(s) needed. 

Store credit will be issued via digital gift card or applied to your customer account upon receipt of the returned item. After the 7th day following delivery the item is considered final sale.

Please Note: store credit as a result of a return does not include shipping charges unless the return was a result of The Haute Rack Shop's error. Please allow up to 3 business days for your return to be processed.

All items purchased at onsite vendor events or from our sale section are final sale, no refunds, exchanges, or store credit.

Please contact us at info@thehauterackshop.com with any questions or concerns.