Return Policy


*The Haute Rack offers 7 day returns, for STORE CREDIT ONLY for the price of the item(s) being returned. All returned items must be in original condition with tags attached. Return shipping must be paid by the customer. 

Please mail all returns to the following address: 

The Haute Rack Shop 

P.O. Box 551522

Jacksonville, FL 32255 

*Once orders are placed no changes or cancellations can be made. Customers must contact The Haute Rack Shop via email at within 7 days of receiving order to receive store credit. After the 7th day the item is considered final sale.

*Please Note: store credit as a result of a return does not include shipping charges unless the return was a result of The Haute Rack error. Please allow 3-5 business days for your return to be processed.

*All items purchased at onsite vendor events or from our sale section are final sale, no refunds, exchanges, or store credit.*